Privacy Policy

Effective Date: October 27, 2026

Trademark Flooring respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, contacting our team, visiting our showroom, responding to an advertisement, or otherwise interacting with our business.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

Trademark Flooring is located at:

Trademark Flooring
4037 Nike Drive, Suite E
West Jordan, UT 84088
Phone: 801-833-0908

Information We Collect

We may collect information that you voluntarily provide to us when you complete a form, request an estimate, schedule an appointment, contact us by phone, email, or text message, respond to an advertisement, or otherwise communicate with Trademark Flooring.

Depending on how you interact with us, this information may include:

  • Name
  • Email address
  • Phone number
  • Property address or ZIP code
  • Flooring preferences
  • Project details
  • Requested services
  • Appointment information
  • Photos or information you provide about your home or flooring project
  • Communications between you and Trademark Flooring

We may also automatically collect certain technical information when you visit our website, including browser type, device information, IP address, pages visited, referring website or advertisement, approximate geographic information, and information collected through cookies or similar technologies.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and estimate requests
  • Schedule appointments and in-home consultations
  • Provide flooring recommendations
  • Prepare estimates and proposals
  • Communicate about active or potential flooring projects
  • Send appointment confirmations and reminders
  • Provide customer service
  • Follow up regarding requested services
  • Maintain customer and prospect records
  • Improve our website and customer experience
  • Measure advertising and marketing performance
  • Understand how visitors use our website
  • Deliver relevant advertising
  • Protect against fraudulent or unauthorized activity
  • Comply with legal or regulatory requirements

We may also use information to communicate with you by phone, email, or text message where you have provided appropriate consent.

Customer Relationship Management and HighLevel

Trademark Flooring may use third-party software and service providers to manage customer inquiries, leads, appointments, communications, estimates, and customer records.

This includes customer relationship management and communication platforms such as HighLevel.

Information submitted through our website, advertising forms, or other contact methods may be stored or processed within these systems so our team can respond to your inquiry, manage your project, schedule appointments, and communicate with you.

These providers process information on our behalf to support the operation of our business.

Advertising and Lead Forms

Trademark Flooring may advertise through platforms such as Google, Meta, Facebook, Instagram, and other digital advertising services.

If you submit information through an advertisement or lead form, the information you provide may be transmitted to Trademark Flooring and the systems we use to manage customer inquiries.

We may use advertising technologies to understand whether an advertisement resulted in a website visit, form submission, phone call, estimate request, or other interaction.

Submitting information through an advertisement does not automatically provide consent to receive marketing text messages unless you separately and affirmatively provide that consent.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us:

  • Understand website traffic
  • Measure advertising performance
  • Identify which pages visitors use
  • Improve website functionality
  • Measure conversions such as estimate requests
  • Display relevant advertising to previous website visitors

These technologies may be provided by companies such as Google, Meta, or other analytics and advertising providers.

Your browser may allow you to block or delete cookies. Restricting cookies may affect certain website features or the accuracy of advertising and analytics measurement.

Text Message and SMS Privacy

Trademark Flooring may offer customers and prospective customers the option to receive text messages.

Text messages may include communications such as:

  • Appointment confirmations
  • Appointment reminders
  • Estimate or scheduling updates
  • Responses to customer questions
  • Project-related communications
  • Service updates
  • Promotional or marketing messages when separately authorized

Providing a phone number does not, by itself, constitute consent to receive marketing text messages.

Where SMS consent is requested through a form, consent is optional and is not required as a condition of purchasing products or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Trademark Flooring respects the privacy of mobile information and messaging consent.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone information and SMS consent information will not be provided to third parties or affiliates for their own marketing or promotional use.

We may provide information to service providers that assist us with functions such as customer service, communications, appointment scheduling, CRM administration, website hosting, and other business support services. These providers may only use the information as necessary to provide services on our behalf.

SMS opt-in information and consent will not be transferred to third parties for independent advertising, lead generation, or promotional campaigns.

Email Communications

If you provide your email address, we may use it to respond to your inquiry, send estimates or project information, provide appointment updates, and communicate about services you have requested.

Where permitted and appropriate, we may also send marketing communications.

You may unsubscribe from promotional email communications using the unsubscribe option included in the message.

Transactional or project-related messages may still be sent when necessary to provide requested services.

How We Share Information

We do not sell personal information to third parties for their independent marketing purposes.

We may share limited information with companies that provide services necessary to operate our business, such as:

  • Customer relationship management providers
  • Website hosting providers
  • Email providers
  • SMS and telephone communication providers
  • Scheduling systems
  • Payment processors
  • Analytics providers
  • Advertising platforms
  • IT and security providers
  • Professional advisers

These providers may receive information only as reasonably necessary to provide services to Trademark Flooring.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect Trademark Flooring, our customers, our employees, or others.

Advertising Platforms

We may provide limited information to advertising and analytics platforms for purposes such as conversion measurement, campaign reporting, audience measurement, or improving advertising performance.

These services may use cookies, pixels, or similar technologies according to their own privacy policies.

SMS consent and mobile opt-in information are excluded from any sharing for third-party marketing or promotional purposes.

Data Security

Trademark Flooring uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure.

We encourage customers not to send sensitive financial information, passwords, Social Security numbers, or other highly sensitive information through standard website forms or text messages unless specifically requested through a secure method.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Respond to your inquiry
  • Provide requested services
  • Maintain business and customer records
  • Resolve disputes
  • Maintain project history
  • Meet accounting, legal, tax, or regulatory obligations
  • Protect our legitimate business interests

Retention periods may vary depending on the type of information and the nature of the customer relationship.

Your Privacy Choices

You may contact Trademark Flooring to request that we update or correct certain personal information associated with your inquiry or customer record.

You may also request that we stop sending marketing communications.

For text messages, reply STOP to opt out.

For marketing emails, use the unsubscribe link provided in the message where available.

You may also contact us directly at 801-833-0908.

Certain information may need to be retained when required for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Trademark Flooring is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Children’s Privacy

Trademark Flooring’s website and flooring services are intended for adults seeking information about residential or commercial flooring products and services.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information from a child under 13 has been collected unintentionally, we will take reasonable steps to delete it.

Changes to This Privacy Policy

Trademark Flooring may update this Privacy Policy periodically to reflect changes in our services, website, technology, advertising practices, communication systems, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Trademark Flooring

Questions about this Privacy Policy or how Trademark Flooring handles personal information can be directed to:

Trademark Flooring
4037 Nike Drive, Suite E
West Jordan, UT 84088

Phone: 801-833-0908

Website: trademark-flooring.com